Returns & Exchanges
At CAL JEWELLERY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for all items in their original, unworn condition.
Initiate Your Return
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the jewellery in its original branded packaging and include all certificates, warranty cards, and the printed return form.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring you obtain a tracking receipt.
Quality Check and Refund
Once our specialists verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing